Returns

 

Thank you for shopping at typhoonhousewares.com, we hope you are happy with your purchase but if not you can return your item(s). 

Cancelling an Order

If you would like to cancel your order please contact our sales team at sales@rayware.co.uk or call 0151 486 1888. If your order hasn’t yet been dispatched we may be able to cancel it for you.

Faulty Goods

Here at Typhoon, we try our best to ensure our products reach you in perfect condition. However, due to the nature of the products, we understand breakages can occur. If products have arrived broken or faulty, please contact our sales team within 48 hours of receipt by email at claims@rayware.co.uk or call us 0151 486 1888. We will then be able to either refund you the price of the product or send you out a replacement free of charge.

Please note you must provide photographic evidence of fault or breakage.

If you decide you would like a refund, we will refund you the full price of the item(s) including your delivery fee if everything you purchased was damaged (If only one of multiple items delivered was broken, postage will not be refunded).

If you decide to you would like a replacement, we will send this out to you within 3 working days of us confirming the faulty/broken item(s) and delivery will be free of charge.

Any returns costs of broken or faulty item(s) will be paid for by us, however you must contact us before sending any items back.

How to Return your Item(s)

You have a 14 day cooling off period in which you can decide whether you would like to keep your item(s). If you choose to return an item(s), please email us at claims@rayware.co.uk to let us know before you send your item(s) back using the DPD label provided. 

All item(s) must be returned to us within 14 days of receipt. They must be unused, in the same condition that you received them and in their original packaging. We reserve the right to refuse a refund if the item(s) are not returned in an acceptable condition or arrive at our warehouse damaged or broken.

You will be responsible for the cost of returning your item(s) which is £4.50 for returns from mainland UK and £6.95 for Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands and Scilly Isles (check the postcodes which are included on our Delivery Page). The cost of return shipping will be deducted from your refund. If the item is faulty or misdescribed, there will be no charge.

Once we have received the goods, we will refund your credit or debit card within 14 days. Refunds will be made to the same payment method you used to make the purchase. The cost of return delivery will be deducted from the amount that is being refunded.

You must return your item using the DPD returns label which will be provided within your parcel or using any other arrangement agreed with us in advance.

If you live in a postcode without a DPD pickup shop, please contact us at claims@rayware.co.uk to organise your return. To see postcodes without a DPD pick up shop, visit our Delivery Page under the heading Standard Delivery for Northern Ireland, Channel Islands, Scottish Highland & Islands and Rural.

How to send your item(s) back using our DPD label:

Step 1: Complete the returns form that was included with your order.

Step 2: Attach the pre-printed DPD returns label to the outside of your parcel.

Step 3: Visit http://www.dpd.co.uk/apps/shopfinder/ to find your nearest DPD pickup point.

Step 4: Drop off at your nearest DPD pickup point where you will be given a receipt card so that you can track your parcel.

Shipping